FAQS

 info@ivapedubai.com

 Dubai, UAE

 Free Shipping
AED 400+ Orders

 Support
10AM to 10PM

I Vape Dubai offers ordering facility to whom?

Any person who is in the legal age of smoking that is 18 or more than that can make purchase from our website. Legal smoking age also varies from region to region.

Is this site secured for me when I add my personal data here?

Yes! We ensure about securing your sensitive information that you enter on our website. With the encryption technology, all of your personal data remains concealed. With our PCI secured server system, the confidentiality of your information is 128 times higher as compared to the regular system.

Does I Vape Dubai accepts online payment and credit cards?

We do not accept credit cards and online payment. Payment method is only through Cash on Delivery.

Where is I Vape Dubai based?

Our company is based and present in UAE only.

What is the minimum order quantity?

There is no restriction of any minimum order. You can order any number of items you want.

How much time does shipping take?

It depends on the items that you have selected. Normally, shipping time goes from 1 to 8 working days. Shipping days will also vary from where you are located.

Is there any free shipping?

Yes, we offer you free shipping if your order is of AED 300 or more than that.

Other than that, what are the shipment charges?

We will charge you AED 20 if the order is less than AED 300. It does not apply to international orders.

Do you replace items if required?

I Vape Dubai offers you replacement service only in the case if the products with factory defects and packaging mistakes. The products will be replaced for the similar one. Consumer need to follow proper procedure to authenticate when they want to make replacement.

The following are NOT covered and are excluded from this warranty:

- Tanks

- Claims after 15 days of the order date

- Accessories in general (Coils, Batteries, chargers, replacement glass etc. )

- E-Juices and E-Liquids Caps

Please visit our Refund Policy for more information.

What is your Shipping and Delivery Policy.

Please visit our page Shipping and Delivery for more detail.

Ask a Question

Please use the contact form below if you have any questions or requests regarding our products. We will respond to your message within 24 hours.